Syed Muhammad Omer
SQA Engineer
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Pakistan
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Pakistan 0
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Experience
SQA Engineer
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Stay up-to-date with new testing tools and test strategies.
• Performance Testing using JMeter.
System/network Admin
• Provides end-users with technical support and resolves technical issues via email, phone, remote console onsite and ticketing system, including installation, troubleshooting and upgrading and installations and computer as necessary.
• Ensures employees have connectivity to business critical applications.
• Install OS and other applications, update and patches.
• Verifies and troubleshoots PC/Network cabling.
• Rebuilds, maintains and redeploys PCs and laptops to end users.
• Ensures all PCs are covered via up-to-date virus protection
• Creates and maintains documentation as appropriate on processes and procedures, administrative duties, security profiles, PC and Server inventories and statuses.
• Provides night and weekend coverages as needed for maintenance and on call schedules.
• All other duties as assigned.
Technical Support
• Diagnosed and troubleshooting Windows processing problems and applied solutions to increase company efficiency.
• Oversaw development and maintenance of organization computer systems.
• Ability to multitask and manage conflicting demands.
• Providing maintenance support and break-fix solutions.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for a wide range of internal & external applications.
• Maintaining up to date Antivirus levels on all machines company wide
Education
BS IT
Ilma University formerly known as Biztek Karachi, Pakistan
BS-IT (Information Technology)
Duration: 2015-2018